RETURN POLICY
Last updated October 25, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within the same day of the delivery. All returned items must be in original and unbroken condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at customerservice@plantskenya.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Eupotech Limited
Attn: Returns
RMA #
The Trio Complex
686 - 00618, Ruaraka,
Nairobi, Kenya.
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+254708178500
customerservice@plantskenya.com